Can't Connect? Read this!

[Araziell]

First of all, Welcome to Ranked Gaming Client and the RGC Support Forums =)

I wrote this guide because almost every day, there is a Thread popping up with the name �Help please I can�t connect to RGC?! �. Instead of giving the same answers again and again and maybe missing some crucial parts, Users can now be referred to this thread.

I will try to describe every possible measure I can think of, starting with the most promising, and ending with the most complicated, and least promising ones.

Table of Content

1. RGC Version
2. Antiviruses and Firewalls + Third Party Program Conflicts
3. Windows Vista/7 Administrator Mode
4. DNS Cache Reset
5. Malware (Viruses)
6. ISP Problems
7. DDoS Attacks
8. Router Firewall and Ports
9. Able to Connect, but not to Login?
10. Conclusion

Main Part

1) RGC Version
Using the latest, official RGC Version is without doubt the most important thing in order to play on RGC. Logically, the first Step to repair your RGC would be to download a new Version of RGC.
This link allows you to download the latest version at any time:
http://cdn.rankedgaming.com/client/RGC-Online-rev9.zip


2) Antiviruses and Firewalls + Third Party Program Conflicts
Many Antiviruses and Firewalls, including the Windows Firewall and Microsoft Security Essentials (Microsoft�s Antivirus) are able to block RGC without you noticing it, or without you explicitly setting it up.
Furthermore there are compatibility problems with at least one Antivirus, Avast! Free Antivirus.

In order to connect properly to RGC, disable BOTH your Antivirus and Firewall (including the Windows Firewall, if turned on!) COMPLETELY.

If you are able to connect to RGC after you have disabled all of your Firewalls and Antiviruses you should take some time to configure them properly. I do not recommend anyone to be connected to the internet without an Antivirus and a Firewall. If you cannot configure them on your own, just join the Support Channel on RGC (/j Support) and I am sure someone (including me!) will offer you his help.

Furthermore, it is possible that there are still some left-over files from previous Antiviruses/Firewalls blocking RGC. To delete them you have to find out which types of Antiviruses/Firewalls you had installed in the past and find removal tools for the respective protection programs.

Below is a collection of removal Tools for the most common Security Programs:

Kaspersky: http://support.kaspersky.com/faq/?qid=208279463
Avira: http://www.avira.com/en/support-down...r-removal-tool
Avast!: http://www.avast.com/uninstall-utility
BitDefender: http://www.bitdefender.com/support/H...ender-333.html
Panda: http://www.pandasecurity.com/homeuse.../card?id=55509
AVG: http://www.avg.com/us-en/utilities

Third Party Program Conflicts:
It is possible that RGC is blocked by several ordinary Programs due to various reasons. (Mainly Port conflicts).
If you have one of these Programs running on your PC, please shut them down or disable them completely.

Below i will make a list of the respective programs, starting with one.
utorrent (http://www.utorrent.com/intl/de/)

3) Windows Vista / 7 Administrator Mode
Windows Vista, as well as Windows 7 have a new function, called �Run as Administrator�. Make sure to start RGC with this function.
Below is a Screenshot showing the function:


4) DNS Cache Reset
To be honest, I do not really know why this helps you when you have troubles connecting with RGC. I can just guess and assume that there are conflicts with older DNS entries.
On the other side, this measure has helped a lot of people and is probably one of the most effective.
For people who don�t know what DNS is, you can read this Wikipedia entry:
http://en.wikipedia.org/wiki/Domain_Name_System

How to reset your DNS Cache:
a) Disable UAC if you have Windows 7 or Vista

UAC means �User Account Control�
Disabling it is VERY important (following steps won�t work if it is enabled)

There are 2 Guides describing how to disable UAC:
http://www.petri.co.il/disable-uac-in-windows-7.htm
http://www.vista4beginners.com/How-to-disable-UAC

b) Open the CMD (Start -> execute -> write "cmd" -> enter)
c) Black CMD Interface pops up
d) Write "Ipconfig /flushdns" and press enter.

i. The CMD should respond with �Successfully flushed the DNS Resolver Cache�. I added a Screenshot below

e) (Optional) You can enable UAC again.
f) Connect to RGC. Hopefully =)

5) Malware
Malware: http://en.wikipedia.org/wiki/Malware

Basically Malware is used to �destroy� your Computer or at least disable vital functions. When your Computer is infected with Malware it is possible that RGC is blocked.

To get rid of this Malware you have to run Anti-Malware Tools. In order to do so, take a look at BitchGotRaped�s post:
http://www.mymgn.com/board/showthrea...y-Enhancements

If you are somehow not able to follow the steps in his Guide, or the Malware is not getting removed, report back on the Support Forums.

6) ISP Problems
Unfortunately there are some problems with specific ISPs in some countries at the moment which prohibits some RGC users to connect to RGC.
If Steps 1-5 did not help you at all, this, or a DDoS attack on RGC (causing global RGC downtime), is most likely the problem.

In this case you have to write an E-Mail to [email protected]. Make sure to include your country and ISP name in the E-mail.

Sometimes Users who have problems with their ISP are able to connect some hours or a few days later without any problems.

7) DDoS Attack
DDoS: http://en.wikipedia.org/wiki/Denial-of-service_attack

As I have mentioned in the previous step, RGC is constantly being attacked by hackers using DDoS. You can read about DDoS in the Wikipedia link.
Sometimes the attacks are so large that the RGC servers cannot withstand them and the Server will shut down. You are not able to connect to RGC at all then.

If this happens you should look at the Facebook Page of RGC and follow the updates when RGC will be online again: http://www.facebook.com/RankedGamingClient

8) Router Firewalls and Ports
If you are not able to connect to RGC there is a small chance that it is the fault of your Router (if u are using one).
Your Router manages who/what is allowed to send data TO your Computer and FROM your Computer to the Internet. Logically, if RGC is blocked by your Router because some Ports are closed or your Router Firewall blocks RGC, you cannot connect. This problem is, compared to the other steps, hard to solve and it can�t be solved generally because every Router is different.

If all the other steps did not help you, I advise you to report back to the Support Forums.

9) Able to Connect, but not to Login?
There is the possibility that you are able to connect, but afterwards NOT to Login. The typical scenario is that you just press the "Login" Button and nothing happens/RGC stops responding. If this problem occurs, there is most likely a connection problem with the RGC Database. In most of the cases, repeating the process of starting RGC, connecting, and a Login Attempt helps (do this ~10 times and you are able to Login 99%).
If you can't Login, even after 10+ attempts, create a new Thread in the Support Forums and describe your problem in order for us to look at it personally.

10) Conclusion
Basically, I do not have anything to add. If none of the Steps helped you to connect to RGC again just report back to the Support Forums or send an E-Mail to Sir-Rogers:
[email protected].

If you are reporting back to the Forums make sure to include this information into your next post:

a) Your Country
b) Name of your ISP
c) Your Operating System
d) Your Antivirus/Firewall

If these Steps helped you to connect again: Welcome back to RGC and happy Gaming


PS: Future Solutions regarding Problems arising with new RGC Patches will be added continuously

#1 Update, added "Third Party Program Conflicts" starting with utorrent, thanks Nec.Madchen
#2 Update, added some lines considering Firewall/Antivirus Configuration
#3 Update, added new RGC Version Link
#4 Update, added new RGC Version Link
#5 Update, added RGC Mediafire Download Link
#6 Update, added some lines + did a lil clean-up
#7 Update, added updated RGC Rev9 Link
#8 Update, added 9) Able to Connect, but not to Login?

[Antidepresiv]

Very good job Ara, Thanks! Sticky + 5 stars!

[x_T_c]

Gr8 job i must say !

[ScreenDestroyer]

Good job indeed. I'll leave the thread open for questions, but an request to everyone, do not spam this thread with off topic things, please.

[vodkazzz]

Good job it will help those who don't know !

[NeC.madchen]

Thank you!

[bitchgotraped]

5/5 Thread =) Thanks for mentioning my thread as well !

[SkyF!r3]

Wow.
Pro Araziell xD
Good Job.

[PeterPanzer]

Thank you for taking the time to do this.

[archiesnet]

Done all the steps and still no response when clicking the connect button. My Router has no firewall settings, I have no antivirus installed. My firewall is Off. No Utorrent installed also. Don't know if its Ddos or a malware but is there a way how to patch RGC like any other game. I'm from the Philippines and my ISP is Comclark (wired) and my OS is W7 and I don't have an antivirus installed plus my Firewall setting is Off. Hope someone can help. Tnx

[Marquise]

The client is down no one of us can connect to it. Be patient, they r working on it. (I hope)

[saheeeer]

Great article thanks for takin time doin it , ,

[~KoMaMuRa~]

Here in Peru there are many who can not open the rgc, especially those with Cyber ​​Cafe We use the windows xp So I would ask to give a solution for those who do not have windows 7 or day view because we can not open the RGC.

[WorldOfWarCraft]

Great Job Dude You Help us.
Pro

[Joe_]

good

[sambi]

is there any host file edit i should do because i was able to play like 3 days before but now after new update i cant connect ... i formatted my pc installed everything i need .. atlest im sure i even switched on automatic updates just incase i forgot to download something could someone help me .. i have this other issue with my proxy server since rgc does not support proxy i cant use rcgp to update i need someone to update and rar and give it to me but that is ok i can manage to get it from my friends but now i even got the updated version and still in vain

[doomco]

ok its nice ...i have question ....i must do this steps to turn rgc ON ?
rgc is online ?

[doomco]

+ ur link to download rgc >upload >patcher>can ´t read the patcher instructions

[DairyMilk]

mine says that some files are missing its says reinstalling rgc can fix it but i already tried it still nothing. When i open rgc.exe it opens and in a just a few seconds the error appears

[Makaveli42]

Try this link: http://www.mediafire.com/?7n6xggco821v2cw