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5. Installing / Patching errors
If Diablo III or a patch has finished downloading and you continue to experience errors, please try
working through the following steps.
Please make sure that you are running the game with full administrator rights.
On Windows 7 and Vista you can check that the game has administrator privileges, by
right clicking on the shortcut to the game / installer program and choosing Properties. Then choose
the Compatibility tab, and finally choose Run this Program as an Administrator.
OK this screen, and then try the install / game again.
You can also try rebooting Windows into Safe Mode with Networking to prevent security
software from interfering with the installation / patching process. If so, please ensure your computer
is connecting through an Ethernet adapter, then work through the following article in order to
restart in Safe Mode with Networking:
http://eu.battle.net/support/en/article/300618
If you are using a Mac you can find instructions how to boot into safe mode here:
http://support.apple.com/kb/ht1455
If you receive an error during patching, try resetting or changing the password for your account, and then try the game again.
You can do this via the Account Management page:
https://eu.battle.net/account/management/
If the install freezes or hangs , please try the following steps:
Windows
1. Stop the installation process if it�s still running.
2. Wait for at least one minute. Ensure that Agent.exe no longer appears in the Processes tab
of your Task Manager.
3. Restart the installation.
If that does not resolve the issue, delete the Battle.net folder, which can be found here:
[WINDOWS XP]
C:\Documents and Settings\All Users\Application Data\Battle.net
[WINDOWS VISTA/7]
C:\ProgramData\Battle.net
Mac
1. Stop the installation process if it�s still running.
2. Wait at least one minute. Ensure that Agent no longer appears in your Activity Monitor.
3. Restart the installation.
If that does not resolve the issue, delete the /Users/Shared/Battle.net folder and try the
installation again. The launcher will automatically rebuild this folder.
�Two things are infinite: the universe and human stupidity; and I'm not sure about the universe.�
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